FAQs + Etsy

ETSY

All items are also available at my Etsy shop: www.etsy.com/shop/WisteriaStudioWA

 

SIZING

Please note your size in your cart before checkout, or email WisteriaStudioWA@gmail.com with your order number. If you are in between sizes, quarter sizing is available.

Here is a useful resource to help determine your size.
 

SHIPPING

All jewelry (with the exception of made-to order pieces) will be shipped within 5 business days via USPS ground. All shipments will be insured. You will receive email notification when your purchase has shipped. 

Custom & Made-to-Order: Please allow 2-3 weeks for fabrication and shipment from the date of payment. You will see if your purchase is 'made to order / custom' or 'ready to ship' in the information within the listing.

Expedited Shipping or Fabrication: I do my best to accommodate if you have a special time constraint. Please contact me directly via e-mail at WisteriaStudioWA@gmail.com. We can discuss details there.
 

RETURNS

I want you to be happy with your purchase! I stand behind my craftsmanship, so please contact me with any questions or concerns upon receiving your jewelry.

Items damaged during shipping – I will happily repair anything that arrives at your door damaged during shipment (free of charge). Please contact me to begin return process. You pay shipping back and I will cover it back to you when it is fixed.

Refunds – Will be considered at my discretion within 7 days of receiving your jewelry. Jewelry must be undamaged and unworn. All return shipping fees will be the customer’s responsibility. Please contact me immediately with any questions regarding returns.

Custom & Made-to-Order – Not eligible for return. However, if there is an issue with craftsmanship, I am happy to work with you to resolve the issue or accommodate any requests i see as reasonable ones.

I cannot be responsible for your carelessness or accidental damage to your jewelry. Scratches, dents, breakage, discoloration, and loss are all included in what I cannot be responsible for. Once your jewelry is in your possession, you are fully responsible for its care.


CUSTOM ORDERS

I absolutely love creating pieces unique to you. We will work together to find the perfect stone for the ring or earrings of your dreams! For custom requests, please inquire at WisteriaStudioWA@gmail.com.